Having a technical problem? Our after-sales service department can diagnose your problem.
There are several possible outcomes:
Wellbox® is covered under a two-year warranty on parts and labor. Please provide a copy of your receipt.
LPG will cover all costs of repairs, including the cost of shipping (to and from) and parts.
Once we receive your receipt, we will create a customer account and then proceed with returning your machine or shipping spare parts.
You simply repackage the machine and drop it off at a La Poste location to be returned to us.
Our after-sales service technicians perform the repair at our LPG Systems site in Valence.
Repair times after receiving the machine: 3 to 5 days
Once the repair is finished, we will send back the machine by Colissimo, with a letter explaining the repairs we made.
Average delivery time: 48 to 72 hours.
The warranty does not cover normal wear and tear, such as to:
If the Wellbox® is not covered under warranty,
You are responsible for all charges.
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